Apple to Fix Watch Series 2 Faulty Batteries for Free

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Apple updated internal Global Service Exchange (GSX) guidelines, offers free service for Watch Series 2 units that are experiencing battery issues

The new update is a part of an internal memo shared by Apple with Apple Stores and other authorized service providers. According to the report from MacRumors, the new service policy will be available worldwide or wherever Apple provides official support. The service is issued in countries US, Canada, Mexico, and Europe. The report further states that the coverage will be for eligible devices for three years after the original purchase date, according to the internal document numbered SN4534.

If the same issue is experienced on eligible variant, user can simply go to Apple Support’s official webpage, select Apple Watch, click on Battery, Power, and Charging, and select Bring in for Repair. User will be provided with options to schedule an in-person appointment or resolve the issue via phone or chat. However, this policy change has not been announced publicly by Apple yet, and Apple Stores might deny the presence of such a replacement coverage. Eligibility of replacement under service is said to be limited only to the 42mm variants of Sports, Hermes, Edition, and Nike+ variants of Apple Watch Series 2.

This information has been covered under the internal document numbered OP1977. However, other variants, including all 38mm models, Apple Watch, Apple Watch Series 1, and Apple Watch Series 3 are not covered for free service as per this update. Furthermore, the company is reportedly working on launching Apple Watch Series 4, which would be launched in 2018 with 15% larger display and a longer battery life as compared to the current Apple Watch Series 3.

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