Now ATMs will be Designed Ergonomically
There has been an exponential rise in the number of Automatic Teller Machines (ATMs) over the past decade on account of their easy-to-use characteristics and widespread need. However, the irregularities in ATM design, disproportionate user-machine dimensions, confusing menus, and non-uniform display are often sources of frustration for ATM users. The concept of ergonomically designed ATMs has hence been conceived, to optimize the man-and-machine interaction.
An ergonomically designed ATM has dimensions that provide the maximum relief possible to the user’s hands, back, shoulders, and neck. The screen is placed at the average optimal eye-level to reduce glare and distorted viewing angles. The slots for card insertion are placed so that they are easily accessible without any physical strain to the user.
The standard for design of the modern ATM are decided based on a variable demographic, taking into consideration usage by age, including the young, middle-aged, and the old; gender; change in physical measurements due to ethnicity; and possible disabilities.
The interface of the ATM is also programmed to facilitate easy understanding of menus, and integrated options to switch languages as per readability. Icon-based systems are another option used increasingly, for instantaneous understanding of function by the illiterate population.
The design of the ATM varies based on the country of operation, as significant differences in physique and stature are observed in the people across the globe. A future advancement in ergonomic design of ATMs includes changing the colour of the LED strip that runs across the border of the machine from red to green once the transaction is complete. These visual signals are expected to lead to lesser confusion amongst new users and ensure increased safety of transactions.
An ergonomically designed ATM is a necessity today, given that over 85% of the global transactions today are done in cash. The modern Man-Machine provides a comprehensive solution to all ATM-related problems by minimizing every little hazard and presenting an optimal experience to the user!
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