Users of iPhone X report Display Failure to Wake Up on Receiving Phone Calls

Users of iPhone X have been experiencing issues with answering calls on their new phones, as complaints were reported to Apple on February 5, 2018.

Apple reported an issue with iPhone 7, which shows users ‘No Service’ in the status bar, however, its recent issue with its most expensive version of iPhone ever has created enough distress among users.

Users complained about not being able to answer calls on their iPhone X, as the display fails to wake up, even though the handset rings. They are thus unable to accept or decline calls received on their new phone.

The company is looking into the complaints of its users. Apple, however, has not commented on the issue yet, thus making it difficult to gauge whether this is a software- or hardware-related issue.

The first issue of this kind was reported back in November 2017, when one of the users of iPhone X complained on Reddit about the smartphone’s display turning unresponsive in cold weather. Apple had given a guideline for the issue, along with a clarification statement to the loopinsight website, indirectly accepting there is a fault and that an OS update was being developed to fix the issue.

Apple said explained that as for the iPhone 7, the issue of users seeing ‘No Service’ in the status bar despite the full network coverage availability, is due to a component failure in the main logic board. The affected iPhone 7 smartphones were sold in five regions namely, China, Hong Kong, Japan, Macau, and the U.S. This update of the iPhone was manufactured between September 2016 and February 2018.

Apple commented on the issue and apologized for the same, claiming that the company will repair the handset free of charge, for the users that are experiencing this issue on their iPhone device.

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